DPD Next Day Delivery Mon-Thurs

Fully tracked shipping with email and text notifications to enable you to change/amend shipping preferences. This service does not offer weekend delivery so orders placed after 11:30am Thursday would expected to be delivered Monday.

Royal Mail Tracked 48 Hour

Fully tracked service with Royal Mail, expected to be delivered within 48 hours. No email/text notifications. Tracking can be requested through emailing hello@belolash.com. This service does not offer weekend delivery.

Royal Mail Standard 2nd Class

Standard shipping with Royal Mail. Orders expected within 4-5 working days. No tracking.

For all qualifying orders over £150 we offer free delivery. Your discount will be automatically added at checkout.

International orders are shipped by an independent service which aims to deliver within 10 working days. 

The cost for this service is £20. 

All delivery timelines are estimates not guarantees. Please always ensure to allow extra time for your orders to arrive

UK customers who have chosen DPD shipping will be able to track their order status by using the tracking number provided in the dispatch email sent by the carrier.

We strive to have your orders delivered within stated time frames however from time to time there may be unexpected delays during transit - this is completely out of our control.

If you are having issues tracking your order or need further guidance please reach out to us!

If you occupy in a different region, import duties and taxes may be payable upon or before the delivery of goods.

International customs offices will claim tax on parcels imported from the UK, which the recipient is responsible for paying.

The duties and taxes are set by the Customs Authority of the destination location and depend on various factors, such as:

1. Country/location of origin of the purchased product
2. Local VAT rates
3. Local import taxes

Please note, that due to the super-fast processing time of your orders, it may not always be possible to cancel an order once it has been placed. 

Should this be the case, the team will further advise on the alternative options available.

Please reach out to our lovely customer care team at hello@belolash.com and state your order number and request for a delivery address amendment. 

A member of the team will then check for you and advise if this can be amended. 

Please note, it may not always be possible to amend or update the address before the parcel is out for delivery and shipping countries cannot be amended. If the shipping country needs to be changed, the order will need to be cancelled and placed again.  Billing addresses cannot be changed at any point.

Please email hello@belolash.com with any delivery queries.

We will always try our best to locate your parcel and liase with DPD and Royal Mail, however please note that Belo Lash are not responsible for any missing parcels.

We are not liable to refund/replace lost orders.